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Marisa Malts

Director of Account Services
Marisa started as an IOI client and officially joined the team in 2020. Her perspective as a client makes her role as an Account Manager that much more crucial. Marisa a straight-forward, tell you like it is type of person who speaks fluent sarcasm, but is also one of the most passionate and loving people you’ll meet. Marisa's favorite sports position is on the sidelines, but that doesn’t stop her from cheering on the Edmonton Oilers. She’ll probably be the one heckling the opposing team.
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Most likely to drop an "F" bomb.
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I hate inspirational quotes -Marisa Malts
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Articles by Marisa

IOI Insider

Clear is Kind

Recently I was interviewing a candidate for a position and we got to talking about standard operating procedures (SOPs). This candidate said something to me that shed new light on why having good SOP’s are essential for a growing business. “Clear is kind!”, she beamed. “When you are clear with me I can provide my best for you.”

If you are looking to grow your business at scale, embracing SOPs is an absolute must for success. Here are my top 5 reasons why:

Consistency and Efficiency: SOPs provide a clear and concise set of instructions for employees to follow, ensuring that tasks are completed consistently and efficiently. When everyone knows what is expected of them and how to accomplish their tasks, there is less room for error and miscommunication, leading to increased productivity and efficiency.

Training and Onboarding: SOPs are an essential tool for training new employees and onboarding them into your company’s culture and processes. When you have a standardized set of procedures in place, it is easier to bring new employees up to speed quickly and ensure that they are following the same guidelines as the rest of the team.

Quality Control: SOPs are critical for maintaining quality control standards within your business. When everyone is following the same procedures, it is easier to identify potential issues and address them before they become significant problems. This ensures that your products or services are consistent and meet the expectations of your customers.

Scalability: SOPs are essential for business scalability. When your business is growing, it can be challenging to maintain consistent processes and procedures. By having standardized procedures in place, you can easily scale your business without sacrificing quality or efficiency.

Continuous Improvement: SOPs are living documents that should be updated regularly to reflect changes in processes, technology, or best practices. By regularly reviewing and updating your SOPs, you can identify areas for improvement and implement changes to optimize your business processes.

Currently, my favorite tool for creating SOPs effortlessly is www./scribehow.com.

It’s a super easy Chrome plug-in that can make SOPs based off of what you are already doing on your computer. 

The bottom line is, utilizing Standard Operating Procedures is crucial for business growth and success. SOPs provide consistency, efficiency, training and onboarding, quality control, scalability, and continuous improvement. By implementing SOPs, you can streamline your business processes and set your company up for success. #worksmarternotharder

Get in touch with our team to learn more about utilizing SOP’s!

IOI Insider

So You’ve Set Goals…Now What

Achieving a business goal can be a challenging task, but it is essential for the growth and success of any organization. Here are some tips on how we at IOI set ourselves up for success and hold ourselves accountable.

Define your goal clearly: The first step towards achieving a business goal is to have a clear understanding of what you want to achieve. Make sure your goals are specific, measurable, achievable, relevant, and time-bound. (SMART Goals)

Break down the goal into smaller, achievable tasks: A big goal can seem overwhelming, breaking it down into smaller tasks makes it much more achievable. This will help you stay focused and motivated, and it will also make it easier to track your progress.

Set deadlines: Deadlines help you stay on track and ensure that you are making progress towards your goal. Make sure you set realistic deadlines for each task and hold yourself accountable for meeting them.

Measure your progress: Track your progress as you work towards your goal. This will help you see how far you have come and identify any areas where you may need to make adjustments.

Stay motivated: Achieving a business goal requires dedication and hard work. Staying motivated helps to keep you excited about your progress along the way. Reward yourself and your team as you accomplish smaller goals along the way.

Seek help when needed: If you need help achieving your business goal, don’t be afraid to seek out resources or ask for assistance. 

In conclusion, achieving a business goal requires clear planning, dedication, and hard work. By following these tips and seeking out resources when needed, you can manufacture success and bring your business to the next level. 

Need help achieving your goals in 2023, let’s chat and see how we can help.

IOI Insider

Soccer Marketing 101: Score Big on Social Media & Grow Your Club

Social media isn’t just an add-on for youth soccer clubs—it’s your most powerful play for growth. Whether you’re looking to recruit more players, secure sponsors, or strengthen your fan base, mastering social media can take your club to the next level

Let’s break down the fundamentals of soccer marketing on social media and how your club can level up.

Why Instagram?

Instagram isn’t just another social platform—it’s where your audience is.

🔹 Massive Reach: Over 2 billion monthly active users, with young athletes, parents, and sports fans highly engaged.
🔹 Higher Engagement: Instagram has 4x the engagement rate of Facebook and 10x higher than Twitter—perfect for connecting with your community.
🔹 Recruitment & Growth: Active clubs see increased player sign-ups, stronger sponsor interest, and deeper community ties.
🔹 Revenue Opportunities: 60% of sports fans follow brands on social media, meaning sponsorships and monetization opportunities are huge.

👉 Bottom line? If your club isn’t leveraging Instagram, you’re leaving growth on the table.

Building a Strong Social Media Presence

Success on social media doesn’t happen by accident—it’s all about strategy. Here are some quick wins to boost your club’s social media presence:

1. Make the Most of Your Bio

Your Instagram bio is your digital handshake. Make sure it includes:
✅ Your club name and handle (@yourclubname)
✅ A properly sized logo
✅ Your business category (e.g., sports club, youth sports)
Relevant info like location, website links, and key updates
✅ Cover images for videos and reels

💡 Pro Tip: Keep your bio clear and informative—make it obvious who you are and what you do.

2. Content That Drives Engagement

Not all content is created equal. Here’s what works best for soccer clubs:

Game Highlights – Share key plays, goals, and celebrations.
🎥 Behind-the-Scenes – Training clips, coach insights, player interviews.
🌟 Player Spotlights – Feature standout players to build team morale.
📸 Fan & Parent Engagement – Re-share user-generated content.
📊 Instagram Stories & Reels – Stories see 50% more engagement, and Reels get 22% more interaction than regular posts.

👉 Action Tip: Post at least 3-5x per week to maintain visibility. Best times? 8-10 AM & 6-9 PM—when parents and athletes are most active.

3. Optimize for Growth

📈 Boosted Posts & Instagram Ads – 70% of Instagram users say they discover new brands through ads. Promote tryouts, camps, and events.
📲 Live Streaming & Takeovers – Let coaches or players take over the account for a day.
📍 Collaboration Posts – Partner with sponsors or apparel providers to expand reach.
🔄 Consistency is Key – Pick a posting schedule and stick to it.

💡 Remember: Engagement drives visibility! Reply to comments, DMs, and encourage interaction.

Avoid These Common Mistakes

🚫 Inconsistent posting schedules.
🚫 Ignoring comments and DMs.
🚫 Low-quality images or videos.
🚫 Not using Stories or Reels (major growth tools!).

Instead, focus on:
✔ Setting clear social media goals (growth, engagement, recruitment).
✔ Delegating a social media manager or maintaining a content calendar.
✔ Optimizing your bio and including relevant links.
✔ Using social media to build a community, not just promote events.

Final Thoughts

Social media is an incredible tool for soccer clubs looking to grow, connect, and drive engagement. Whether you’re looking to recruit more players, secure sponsorships, or strengthen your community, a well-planned strategy on Instagram can make all the difference.

Need help executing? That’s where IOI comes in—we specialize in youth sports marketing and know what it takes to win online. Let’s connect and make your club stand out!

IOI Insider

Will the 2026 World Cup Drive Up Your Paid Ad Costs? Yes. Here’s What to Do About It.

The 2026 FIFA World Cup kicks off next month across the US, Canada, and Mexico. It is the biggest sporting event the country has hosted in a generation. And for any brand operating in the youth soccer space, one question keeps surfacing in client conversations: should we expect our paid media costs to go up?

Short answer: yes.

Longer answer: it depends on the channels you are running, the keywords you are bidding on, and whether you plan for it. The good news is that this kind of pressure is predictable. Which means it is also plannable.

Here is what we are seeing across the data, why it matters most for soccer brands, and the exact playbook we are running with our soccer clients to protect performance during the tournament window.

Costs Were Already Climbing. The World Cup Is Sitting on Top of That.

Media inflation in the US is up regardless of the tournament. The World Federation of Advertisers projects global media inflation at 4.4% for 2026, with the US climbing from 3% in 2025 to 4% this year. That is the baseline before anything tournament-related lands on top.

On Meta specifically, CPMs were already up roughly 20% year over year heading into 2026, climbing from $11.82 to $14.19. Median CPA was up 8.5% over the same window. The World Cup is not replacing that trend. It is amplifying it.

Google Search CPCs are at a multi-year high too. The cross-industry average is sitting between $2.96 and $4.22, the steepest annual increase since 2021. For Sports and Recreation specifically, the benchmark CPC is around $2.64 with a 7.6% conversion rate. We expect that to climb meaningfully on soccer-coded terms during the tournament weeks.

Then there is streaming pressure. CPMs for actual tournament coverage are forecast at $60 to $120, which pushes mid-tier advertisers off premium streaming and back into the social and search auctions. That is exactly where most of our clients live.

Why Youth Soccer Brands Are More Exposed Than Most
Two things stack on top of each other if you operate in this space.

Audience overlap. Soccer parents and youth athletics families are among the most over-indexed groups in the country for World Cup viewing. Every major brand running a tournament-tied campaign will be bidding into the same lookalikes and interest segments you use. You are not competing with Nike directly, but you are competing in the same auction pool.

Keyword intent collapse. Generic soccer search terms get flooded with tournament intent. Someone Googling "soccer tournament" in June or July 2026 is overwhelmingly looking for the World Cup, not a youth league or academy. Even if you win the auction, your conversion rate drops because the intent has shifted. You pay more for clicks that mean less.

This is why a broad keyword strategy fails during the tournament. You either get specific, or you get out of the way.

What to Expect on Each Channel

Meta (Facebook and Instagram). Plan for a 15 to 30% CPM lift during the tournament window. The pressure is heaviest during the group stage in mid to late June, and again around the knockout rounds in July. Small-budget campaigns still in or near the learning phase get hit the hardest.

Google Search. Branded search stays cheap. Specific intent terms (think "youth soccer academy [city]" or "club soccer tryouts") see modest pressure. The broadest soccer terms are where costs spike, because sportsbooks, streaming services, and merch resellers are all bidding into the same auctions.

LinkedIn. Largely insulated. B2B audiences do not move with the World Cup.

Geo-targeted channels. Mostly insulated, unless campaigns are running near one of the eleven US host cities.

The Opportunity Hiding in the Same Window
Here is something most agencies will not tell you. The World Cup is also a demand creation event for youth soccer.

Search intent for "soccer training," "soccer academy," "youth soccer," and "club soccer" historically rises during and immediately after major tournaments. Parents watch the matches with their kids and start Googling "how do I get my kid into this." In the days following Team USA matches specifically, we expect a real bump in academy and training related searches.

 

That intent is high quality and converts well. The tournament makes broad media more expensive, but it also opens a genuine, high-intent enrollment window if you are ready for it. The brands that prepare for that window will see it. The brands that do not will pay more and get less.

The Playbook We Are Running
Across every soccer client in our portfolio, the approach is the same. The specifics flex, but the principles do not.

  1. Tighten the Keywords
    Keep bidding on intent-rich terms like "youth soccer tournament [city/state]," "club soccer tryouts," "soccer academy [city]," and all branded terms. Pull back on broad and phrase match for "soccer tournament" unless you have heavy negatives in place. Pause Google's broad "soccer" interest and affinity audiences for the duration of the tournament.
  2. Stack the Negative Keyword List
    Every soccer client gets a list applied before June 1. The non-negotiables:

    • world cup, fifa, worldcup
    • tickets, ticket
    • live stream, livestream, where to watch, watch online
    • score, scores, highlights, results
    • betting, odds, picks, parlay
    • jersey, jerseys, merch, kit
    • Add team and match-up specific terms as you see them surface in your search terms reports.
  3. Front-Load the Calendar, Then Protect It: Push spend in late May and the first week of June while inventory is still cheaper. Build pixel data and audience signals before the auction heats up. From mid-June through mid-July, hold daily budgets steady and resist the urge to scale. Then scale aggressively from late July through August, when the tournament noise clears and post-tournament enrollment intent peaks.
  4. Reframe Creative to Ride the Moment, Not Buy Into It
    Lean into player development content, college pathway content, "what scouts look for" content, and "next steps after watching the World Cup" content. Organic reach goes up during the tournament even when paid gets more expensive, so this is the time to produce more short-form video than usual. Be present in the conversation without paying tournament-tier prices to be there.
  5. Lean on Search and Email During the Peak
    Search intent does not inflate the way display and social do. Email costs nothing per impression. For the four to six week peak window, weight your channel mix more heavily toward these two and pull back on broad social prospecting.

 

The Bottom Line
The 2026 World Cup will make paid media in the US more expensive for roughly six weeks. For brands in the soccer space, that pressure is concentrated and predictable.

The brands that win this window will not be the ones spending more. They will be the ones spending smarter. Tightening targeting. Protecting pacing. And being ready for the demand wave that hits in late July and August.

The tournament is not the competition. It is the catalyst.

If you want a second opinion on how your paid media is set up heading into June, we are happy to take a look. Reach out and let's talk through it.